Making it easier to get benefits
We're doing research on the experience of applying for benefits at Service Canada. Our goal is to learn how we can make services better for you.
Started:Summary:
2023-12
Project stage:Discovery
We're talking to Canadians to learn how we can make applying for benefits easier.
About the research
Getting benefits at Service Canada should be easy, whether you use the phone, web, mail or go in person. By learning from you about what works well and what needs fixing, we'll be in a better position to meets your needs.
To make it easier for people to get their benefits, we are exploring:
- whether people prefer to use phone, web, mail or in person options
- why they switch between these options
- what’s working well and what’s not
- what we can do in a different way to make our services easier to use
Want to know more about our project or have questions about our research? Email us at ESDC.ICS.ATS-AST.SDI.EDSC@servicecanada.gc.ca.
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