Transforming EI with Indigenous peoples

About the research

Our team wants to better understand First Nations, Inuit, and Métis peoples’ experiences in dealing with Employment Insurance (EI). Our goal is to find issues that they might face when applying for and managing their EI benefits and work together to solve them.

Finding issues

We aim to understand the issues that Indigenous peoples might have with EI, such as:

• obstacles finding timely information about EI benefits and how they work, which can lead to missing out on getting the help needed
• difficulty in applying because of unclear language and requirements
• supports that are hard to get, especially in areas with limited in-person services or steady internet

Working together

By working with Indigenous peoples, partners, and communities from all over the country, we’ll help ensure our solutions are:

• adaptable and inclusive to a variety of needs and experiences
• simple and easy to understand
• reliable and transparent across the entire EI process

Learn more

Please email our team if you have questions about this project at edsc.recherche.ae-ei.research.esdc@servicecanada.gc.ca.

We’ll share new learnings and updates on Service Canada Labs as this work continues.